![]() ![]() Technology platform costs: It takes a world-wide, world-class logistics, engineering, coding, marketing, and operations team to keep the DoorDash app and website, our Merchant Portal and tablet, and our Dasher app running. When something goes wrong with an order, we have a 24/7/365 team of people ready to help solve customer issues, so they’ll continue to order from your business. Learn more about the Dasher Community at Dasher Central.Ĭustomer service and support for consumers, merchants, and Dashers: Customers, business owners, and Dashers all have unique needs that often need addressing immediately. Here are some of the items they cover:Īdvertising and marketing: Being on the DoorDash app puts your business in front of new customers every day.ĭelivery driver costs: We empower our community of Dashers, who make every delivery possible, by providing them flexible earning opportunities with competitive local pay, promotional pay, 24/7 support, third party insurance, and meaningful platform discounts. We’re committed to delivering on our promise of introducing new customers to our partners and helping the 550,000+ merchants on our platform grow their online sales.ĭoorDash charges fees and commission rates to bring value to your business and community. A crucial part of helping partners generate steady sales growth is making sure that customers have a high-quality experience on the platform. Helping merchants grow their businesses is essential to achieving our mission to empower local economies, and we’ve built DoorDash to be a partner and a catalyst for growth for local merchants of all kinds. ![]() Restaurants that have consistent DoorDash and in-store prices provide customers with a more trustworthy and reliable experience, and therefore receive higher visibility in the app. ![]() We take consistent pricing into consideration when determining when and where a store appears on the homepage. These factors include, but aren’t limited to, efficient restaurant operations, positive customer ratings and reviews, cuisine types that match customer preferences, and consistent pricing between your in-store and DoorDash menus. DoorDash considers a few factors that help determine a restaurant’s visibility in the app. ![]()
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